Cancel/Change Order

1. Order Changes & Cancellations

Modernacloth accepts cancellation and change requests when an order has not yet progressed too far into processing. We will make reasonable efforts to accommodate your request, but a change or cancellation cannot be guaranteed once the order has entered fulfillment or has already been shipped.

2. When Can an Order Be Cancelled?

Cancellation requests are generally easiest to process before an order has entered fulfillment. Once an order has been packed, handed to a carrier, or shipped, we may no longer be able to cancel it directly.

If cancellation is not possible because the order has already been processed or shipped, you may use the applicable return process after delivery, subject to the requirements of our Return & Refund Policy.

3. How to Request a Cancellation

To request a cancellation, contact our customer support team with enough information for us to identify the order quickly.

A cancellation request should not be considered confirmed until Modernacloth has acknowledged that the order can be cancelled.

4. Changing an Order

If you need to modify an order instead of cancelling it, contact us as quickly as possible. Depending on the order status, we may be able to assist with certain changes before fulfillment.

Possible change requests may include:

• Correcting an incorrect shipping address.
• Changing the selected product when the order has not entered fulfillment.
• Adjusting a size or color when the requested replacement is available.
• Removing an item from an order before processing is completed.
• Correcting certain customer or delivery information.

Not every requested change can be completed. Product availability, order status, fulfillment progress, and shipping arrangements may affect whether a requested modification is possible.

5. Shipping Address Changes

Please review your shipping address carefully before completing checkout. If you discover an error after placing your order, contact us immediately.

Customers are responsible for providing accurate and complete delivery information. An incorrect or incomplete address may result in delivery delays, unsuccessful delivery, or the package being returned by the carrier.

6. Order Status and Request Timing

The ability to cancel or modify an order depends primarily on where the order is in our fulfillment process.

Because fulfillment status can change quickly, contacting us immediately gives you the best opportunity to have a request completed.

7. Cancellation Confirmation

If your cancellation request is successfully processed, we will confirm the cancellation through the contact information associated with your order.

If an order cannot be cancelled because it has already entered fulfillment or shipping, we will inform you when possible and explain the available next steps.

Please do not assume that an order has been cancelled simply because a request has been submitted. Wait for confirmation from Modernacloth.

8. Refunds for Cancelled Orders

When an order is successfully cancelled before shipment, any applicable refund will be issued to the original payment method used for the purchase.

Modernacloth processes refunds within up to 12 days. After we complete the refund, the time required for the funds to appear in your account may vary depending on the payment provider and financial institution.

9. Orders That Have Already Shipped

Once an order has been shipped, we generally cannot cancel or modify it because it is already under the carrier's delivery process.

If you no longer want an item after shipment, please receive the package and follow the return procedure described in our Return & Refund Policy, provided the order and items meet the applicable return requirements.

Do not refuse delivery solely as a substitute for submitting a return request unless our support team specifically instructs you to do so.

10. Duplicate or Accidental Orders

If you accidentally place an order more than once, contact us immediately with the relevant order numbers. We will review the status of each order and determine whether any order can still be cancelled before fulfillment.

If one or more duplicate orders have already shipped, the applicable return process may be required after delivery.

11. Items That Cannot Be Changed

Some changes may not be possible once an order has been submitted. This can occur when an order has already been allocated for fulfillment, packed, or transferred to a shipping carrier.

Product availability may also prevent us from replacing an item with a different size, color, or product. In such circumstances, we will provide the options that are available based on the current order status.

12. Payment Method

Modernacloth currently accepts PayPal as its payment method. Successful payments are processed through PayPal at checkout.

If an eligible cancellation is approved, the refund will be sent through the applicable original payment transaction. Modernacloth does not redirect eligible refunds to an unrelated payment method.

13. Customer Responsibility

Customers should review all order information before completing checkout, including products, quantities, sizes, colors, and shipping details.

• Check your shipping address before placing the order.
• Review selected products and quantities carefully.
• Contact Modernacloth immediately if an error is discovered.
• Keep your order confirmation and order number available for support requests.
• Wait for cancellation confirmation before considering an order cancelled.

14. Contact Modernacloth

If you need to cancel or change an order, please contact our support team as soon as possible. Early notification gives us the best opportunity to make the requested adjustment before fulfillment.