Return & Refund Policy

1. Return Window

Modernacloth accepts eligible returns within 60 days of the date your order was delivered. To qualify for a return, the request should be submitted within this 60-day period.

We recommend contacting us as soon as you decide that you would like to return an item. Early communication helps ensure that your request can be reviewed within the applicable return period.

2. Return Eligibility

To help us process returns efficiently and ensure that merchandise can be properly evaluated, returned items should meet the following conditions:

• The return request must be submitted within 60 days of delivery.
• The item should be in its original condition.
• The merchandise should be unworn and unused.
• Items should be free from stains, odors, makeup, washing, or other signs of use.
• Original tags and labels should remain attached when applicable.
• The item should be securely packaged to prevent damage during return transportation.
• Items should be returned with the order information necessary for identification.

Items that have been worn, washed, altered, damaged after delivery, or returned in a condition that prevents normal resale may not qualify for a refund.

3. Items That May Not Qualify

Certain conditions may make merchandise ineligible for a return. Before sending an item back, please make sure it meets the requirements above.

If you are uncertain whether your item qualifies, contact our support team before shipping it back. We can provide guidance based on the circumstances of your order.

4. How to Start a Return

Please contact Modernacloth before sending merchandise back. This allows us to identify your order and provide the appropriate return instructions.

5. Return Shipping

Modernacloth does not charge a return or restocking fee for eligible returns. The applicable return shipping arrangement will be communicated when your return request is reviewed.

Customers should not send merchandise to the original shipping address unless specifically instructed to do so. A return sent to an incorrect location may cause processing delays.

We recommend using a shipping service that provides tracking when returning merchandise. Keeping proof of shipment allows you to verify that the package was handed to the carrier and can help with an investigation if the shipment encounters a problem during transit.

6. Return Timeline

The following table summarizes the standard return and refund timeline:

7. Refunds

Once an eligible return has been received and approved, Modernacloth will initiate the applicable refund.

Refunds are processed within 12 days after the returned merchandise has been received and reviewed. The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

A refund confirmation may be provided after the refund has been initiated. If the refund does not appear after the applicable processing period and additional time allowed by the payment provider, customers should contact us so that we can help review the transaction.

8. Original Payment Method

Approved refunds are generally issued to the original payment method associated with the order. Modernacloth does not normally redirect refunds to an unrelated payment method.

Because payment providers and financial institutions have their own processing schedules, the date a refund is initiated by Modernacloth may differ from the date the refunded amount becomes visible in the customer's account.

If you believe a refund has been issued but cannot locate it, please review your payment account first and then contact our support team with your order information.

9. Exchanges

If you need a different size, style, or item, contact our support team before returning the original merchandise. Exchange availability may depend on current inventory.

If the requested replacement is unavailable, the eligible original item may instead be handled through the standard return and refund process.

Because inventory can change quickly, customers should contact us as soon as possible when an exchange is preferred.

10. Incorrect or Damaged Items

If you receive an item that appears to be incorrect, defective, or damaged when delivered, please contact Modernacloth promptly rather than returning the merchandise without instructions.

Please provide your order number and a clear description of the issue. Photos may be requested when they are useful for identifying the problem and determining the appropriate resolution.

Our team will review the information and provide instructions based on the circumstances of the order.

11. Returns That Do Not Meet the Policy

If merchandise is returned outside the applicable 60-day period or does not meet the eligibility requirements, Modernacloth may be unable to approve the requested refund.

Examples include merchandise that has been worn or washed, items with significant signs of use, merchandise damaged after delivery, or returns submitted after the stated return period.

If a returned item cannot be approved, our support team may contact the customer regarding the available next steps.

12. Return Package Responsibility

Customers are responsible for packaging returned merchandise securely enough to withstand normal handling during transportation. Items should be protected from moisture, crushing, tearing, and other avoidable damage.

We recommend retaining the return tracking information until the return has been received and the refund process has been completed.

If a return shipment is lost or damaged while being transported, the carrier's tracking and claim procedures may be relevant to the resolution. Contact Modernacloth as soon as possible if a return shipment encounters a delivery problem.

13. Contact Modernacloth

Our customer support team is available to answer questions about return eligibility, return requests, refund status, damaged merchandise, and other concerns related to your order.