Contact Us

1. Get in Touch

Modernacloth is committed to providing clear information and helpful customer support throughout your shopping experience. Whether you're considering a product, checking on an order, or need assistance after your purchase, our team is available to help.

For the quickest assistance, please contact us by email with a clear description of your question or concern. Including relevant order information when appropriate can help us understand your request more efficiently.

2. Customer Support

3. What Can We Help With?

You can contact Modernacloth for assistance with a wide range of shopping and order-related questions, including:

• Questions about men's denim, outerwear, and tops.
• Product information and general shopping questions.
• Order status and order-related concerns.
• Shipping and delivery questions.
• Shipping address issues or corrections.
• Return and refund requests.
• Order cancellation or change requests.
• PayPal payment and checkout questions.
• Questions about our website policies.
• General feedback or other customer service concerns.

4. Questions About Products

If you have questions before placing an order, our support team can help you understand the product information available on the website.

When contacting us about a particular item, please include the product name or another identifying detail whenever possible. This allows us to better understand which product you're asking about.

Product availability, pricing, specifications, and other details may change over time, so please refer to the current product listing for the most up-to-date information.

5. Questions About Your Order

If you've already placed an order and need assistance, please include your order information in your message when available.

• Your order number, if available.
• The email address used when placing the order.
• A brief description of the issue or question.
• Relevant product information when the request concerns a specific item.

Providing accurate information helps us locate your order and respond to your request more efficiently.

6. Shipping & Delivery Support

Modernacloth offers a flat-rate shipping charge of $6.99. Orders are generally handled within 1 business day, followed by an estimated transit time of 2–6 business days.

Orders may be delivered through USPS, UPS, or FedEx. Actual delivery times can vary depending on carrier operations, destination, weather, holidays, and other circumstances outside our control.

If you have a question about your shipment or delivery, please contact us with your order information so we can assist you.

7. Returns & Refunds

If you need help with a return or refund, please contact our support team before sending an item back whenever possible.

Eligible returns may be requested within 60 days in accordance with our Return & Refund Policy. Refunds are generally processed within up to 12 days after the applicable return and refund requirements have been completed.

8. Payment Support

PayPal is currently the only payment method accepted by Modernacloth.

If you experience a problem during checkout or have a question about your payment, please contact us. For payment-specific account information, customers may also need to review the applicable PayPal account and transaction details.

9. Before You Contact Us

To help us provide a more useful response, please include enough information for us to understand your request without sharing unnecessary sensitive information.

• Clearly explain what you need help with.
• Include your order number when the question concerns an existing order.
• Identify the product involved when your question concerns a specific item.
• Describe any shipping or delivery issue as clearly as possible.
• Do not send passwords, payment card numbers, or other unnecessary confidential information by email.

10. Send Us a Message

Fill out the form below and our team will get back to you as soon as possible.

11. Contact Modernacloth

For customer service assistance, please use the contact information below. We look forward to helping you with your Modernacloth shopping experience.