Privacy Policy

1. Information We Collect

Modernacloth may collect information that you voluntarily provide as well as certain technical information generated when you use our website. The type of information collected depends on how you interact with our services.

2. Information You Provide

When you place an order or communicate with Modernacloth, you may provide information necessary for us to respond to your request or complete a transaction.

Depending on the interaction, this may include:

• Full name and recipient information.
• Shipping and billing address information.
• Email address and other contact information.
• Order numbers and purchase history.
• Product, return, refund, or exchange information.
• Information included in customer support communications.

You should only provide information that is reasonably necessary for the purpose for which it is requested.

3. Payment Information

Modernacloth currently accepts payments through PayPal. Payment transactions may be processed through PayPal's systems rather than directly through Modernacloth's own payment infrastructure.

Modernacloth may receive transaction-related information necessary to confirm and manage an order, but payment information handled directly by the payment provider may be subject to that provider's own privacy practices and terms.

Customers should review the privacy information provided by the applicable payment provider for details regarding how payment information is collected, processed, stored, and protected by that provider.

4. Automatically Collected Information

When you access the Modernacloth website, certain technical information may be collected automatically by the website, hosting environment, analytics technologies, security tools, or other service providers.

Depending on the technologies in use, this information may include:

• IP address or approximate network location.
• Browser type and operating system.
• Device type and technical characteristics.
• Pages visited and interactions with website features.
• Referring pages or general traffic sources.
• Date, time, and duration of website activity.
• Technical information used to maintain website security and performance.

This information may be used in aggregate or associated with other information where necessary to operate, secure, troubleshoot, and improve the website.

5. How We Use Information

Modernacloth uses information for legitimate business and operational purposes related to providing our online shopping services.

6. Order & Transaction Information

When you make a purchase, Modernacloth needs certain information to complete the transaction and deliver the merchandise to the address you provide.

Order-related information may be used to confirm your purchase, prepare merchandise, arrange delivery through available carriers, communicate shipment information, process returns, and provide after-sales support.

We may also retain transaction records as reasonably necessary for accounting, customer service, fraud prevention, dispute resolution, and legal or regulatory purposes.

7. Shipping & Delivery Information

Shipping information is used to fulfill orders and arrange delivery to the destination provided at checkout.

Modernacloth may share necessary shipping information with delivery service providers, including USPS, UPS, and FedEx, when required to transport and deliver an order.

Information shared for delivery purposes is limited to information reasonably necessary for the carrier to perform its service, such as recipient and delivery address details and shipment information.

8. Customer Support Communications

If you contact Modernacloth by email or another available support channel, we may retain information contained in the communication in order to understand your request and provide appropriate assistance.

Support records may include your name, email address, order number, description of the issue, return or refund information, and any other information you voluntarily provide in connection with the request.

These records may be retained as reasonably necessary to resolve the inquiry, maintain customer service records, investigate disputes, and satisfy applicable business or legal requirements.

9. Cookies & Similar Technologies

Modernacloth may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, maintain security, and improve the overall browsing experience.

Cookies are small data files that may be stored on your browser or device. Some are necessary for website functionality, while others may help us understand how visitors interact with the website.

Your browser may provide controls that allow you to manage or restrict certain cookies. Disabling cookies may affect the availability or functionality of some website features.

For additional information about cookies and similar technologies, customers should review our Cookie Policy where applicable.

10. How We Share Information

Modernacloth does not share personal information indiscriminately. Information may be disclosed when reasonably necessary to operate the business, complete transactions, provide services, protect customers and the website, or comply with legal obligations.

Depending on the circumstances, information may be shared with:

• Payment service providers involved in processing customer transactions.
• Shipping and delivery providers responsible for transporting orders.
• Technology, hosting, security, or operational service providers that support website functions.
• Professional advisers or service providers where reasonably necessary for business operations.
• Government authorities, courts, regulators, or other parties when disclosure is required or permitted by applicable law.

Service providers receiving information for operational purposes are expected to handle information according to applicable contractual, security, and legal requirements.

11. Information Security

Modernacloth takes reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include administrative procedures, technical controls, access restrictions, monitoring, and other safeguards appropriate to the nature of the information and the risks involved.

While we work to protect information responsibly, we cannot guarantee absolute security against every possible security incident or unauthorized access.

12. Data Retention

Modernacloth retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing customer support, maintaining business records, preventing fraud, resolving disputes, and complying with legal obligations.

The appropriate retention period may vary depending on the type of information, the purpose for which it was collected, operational needs, and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable practices and requirements.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain personal information.
• Objecting to or restricting certain processing activities.
• Requesting information about how personal information is used or shared.
• Withdrawing consent where processing is based on consent.

The availability and scope of these rights depend on applicable law and the circumstances of the request. Certain information may need to be retained where required for legal, security, transactional, or other legitimate purposes.

14. How to Submit a Privacy Request

If you would like to ask about your personal information or exercise a privacy right available to you, contact Modernacloth using the support information provided below.

15. Children's Privacy

Modernacloth's website is intended for general consumer shopping and is not directed toward children who are unable to lawfully use online shopping services.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact our support team.

16. Third-Party Websites & Services

The Modernacloth website may interact with or contain references to third-party services, including payment, shipping, technology, or other external providers.

Third-party services may collect or process information under their own privacy policies and terms. Modernacloth does not control the independent privacy practices of third parties.

Customers should review the privacy policies of third-party services when interacting with those services or providing information directly to them.

17. International Data Considerations

Depending on where you access our website or where our service providers operate, personal information may be processed or stored in locations outside your immediate jurisdiction.

Where applicable, Modernacloth seeks to handle personal information in accordance with relevant legal requirements and appropriate safeguards for the circumstances.

18. Data Breach & Security Incidents

If Modernacloth becomes aware of a security incident involving personal information, we may investigate the incident and take reasonable steps to contain, address, and prevent further unauthorized activity.

Where notification is required by applicable law, affected individuals or relevant authorities may be notified in accordance with the applicable requirements.

Customers who suspect unauthorized activity involving their account, order information, or communications should contact us promptly.

19. Changes to This Privacy Policy

Modernacloth may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this website. We encourage customers to review this page periodically to stay informed about how information is handled.

Your continued use of the website after an updated Privacy Policy has been posted may be subject to the revised policy to the extent permitted by applicable law.

20. Contact Modernacloth

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact our customer support team.