Shipping Policy

1. Shipping Overview

Modernacloth is an online fashion store offering men's denim, men's outerwear, and men's tops. Orders are prepared after payment has been successfully confirmed and are shipped using established delivery carriers selected according to the destination and shipping requirements.

Our standard shipping process consists of two separate stages: handling time and transit time. Handling time covers the period required to prepare and dispatch an order. Transit time begins after the package has been handed to the carrier and covers transportation to the delivery address.

Delivery estimates are provided for planning purposes and are not a guarantee of a specific delivery date. Carrier schedules, weather, destination conditions, holidays, and other circumstances outside our control may occasionally affect the final delivery time.

2. Shipping Cost

Modernacloth currently offers a simple flat-rate shipping structure. Customers can review the applicable shipping charge before completing checkout. The shipping charge is separate from the merchandise total unless otherwise stated during a specific promotion.

The $6.99 flat-rate shipping charge applies to standard shipping under our current shipping terms. If a special offer, promotion, or checkout-specific shipping arrangement applies to an order, the applicable amount displayed during checkout will control.

Customers should review their order summary before payment to confirm the merchandise subtotal, shipping charge, and final order total.

3. Order Processing & Handling Time

Our standard handling time is 1 business day. During this period, we verify the order, prepare the merchandise, package the items, and arrange carrier collection or shipment.

Handling time is measured in business days and does not include weekends or applicable carrier holidays. Orders received after our daily cutoff may begin processing on the next business day.

The order cutoff time is 5:00 PM EST, Monday through Friday. Orders placed close to the cutoff may not be processed until the next business day if payment verification or order preparation cannot be completed within the available processing period.

4. Estimated Delivery Timeline

After an order has completed handling and has been transferred to the shipping carrier, standard transit generally takes between 2 and 6 business days.

In normal circumstances, customers should therefore allow approximately 3–7 business days in total from the applicable processing start through delivery, depending on when the order is placed and the carrier's actual transit schedule.

Estimated delivery periods can vary by destination. A carrier may also experience delays caused by severe weather, transportation interruptions, peak shipping periods, address issues, operational disruptions, or other circumstances beyond Modernacloth's reasonable control.

5. Delivery Services & Tracking

Modernacloth uses recognized domestic delivery services to transport customer orders. Depending on the order and destination, delivery may be handled by USPS, UPS, or FedEx.

Once tracking information becomes available, customers can use the tracking number associated with their shipment to monitor the package's progress through the carrier's tracking system.

Tracking information may not appear immediately after a shipping label is created. In some cases, there may be a short delay before the carrier records the first physical scan. This does not necessarily mean that an order has not shipped.

Carrier tracking information is the most current source for shipment status after the package has entered the carrier's network.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. This includes the recipient's full name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information required for successful delivery.

An incorrect, incomplete, or outdated address can result in delivery delays, additional carrier handling, return-to-sender situations, or unsuccessful delivery attempts.

If you notice an address error immediately after placing an order, contact our support team as soon as possible. We will make reasonable efforts to assist before the order enters shipment processing, but we cannot guarantee that an address can be changed once fulfillment or carrier processing has begun.

7. Delivery Attempts & Unsuccessful Delivery

Delivery procedures are determined by the carrier handling the shipment. Depending on the carrier and destination, a package may be delivered to the address provided, left in an appropriate location, held for pickup, or subject to additional delivery attempts.

If a carrier reports an unsuccessful delivery attempt, customers should review the tracking information for instructions. The carrier may provide additional information regarding pickup arrangements, another delivery attempt, or address-related requirements.

Modernacloth is not responsible for delays resulting from an incorrect address, recipient unavailability, refusal of delivery, failure to retrieve a held package, or other circumstances caused by the recipient or delivery conditions at the destination.

8. Lost, Delayed, or Damaged Shipments

Although we work with established carriers, shipments can occasionally encounter unexpected problems while in transit.

Delayed Shipments

If tracking shows that a package is moving through the carrier network but has not arrived within the estimated transit period, allow additional time for carrier processing. Transit estimates are not guaranteed delivery dates.

Lost Shipments

If tracking indicates that a shipment may be lost, contact Modernacloth with your order information and tracking details. We may review the shipment status and, where appropriate, work with the carrier to determine the next available resolution.

Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and its contents as soon as possible and contact our support team. Photos of the shipping package and damaged merchandise may be requested when necessary to evaluate the issue.

Shipping-related claims may depend on carrier procedures and applicable claim requirements. Prompt reporting helps us investigate delivery issues more efficiently.

9. Order Changes & Cancellation

Orders may enter fulfillment shortly after payment confirmation. If you need to change an order, correct an address, or request cancellation, contact Modernacloth as quickly as possible.

We will make reasonable efforts to accommodate a request before the order has been processed or shipped. However, once an order has entered fulfillment or has been transferred to a carrier, changes or cancellation may no longer be possible.

Shipping charges already incurred as a result of an order being processed or shipped may not be recoverable. Any applicable cancellation, return, or refund will be handled according to the terms of the relevant policy.

10. Multiple Items in One Order

When an order contains multiple products, Modernacloth will generally attempt to prepare and ship the items together when practical. In certain circumstances, items may be packaged separately or shipped in more than one parcel.

If an order is divided into multiple packages, customers may receive separate tracking information. Delivery of individual packages may occur at different times depending on carrier handling and shipment routing.

A partial delivery does not necessarily indicate that an item is missing from the order. Customers should check all available tracking information before reporting an incomplete shipment.

11. Business Days & Holiday Delays

Business days generally refer to Monday through Friday and exclude applicable carrier holidays. Our regular order cutoff is 5:00 PM EST, Monday through Friday.

Orders placed during weekends or applicable holidays may begin processing on the next business day. Carrier schedules can also change during major holidays and periods of unusually high shipping volume.

Customers should consider these factors when placing time-sensitive orders. Modernacloth cannot guarantee delivery by a particular holiday, event, travel date, or personal deadline unless a specific guaranteed delivery service is expressly offered at checkout.

12. Delivery Address & Geographic Coverage

Shipping availability and delivery options are determined by the destination entered during checkout. Available services, delivery estimates, and shipping charges may vary according to the destination and carrier service available for the order.

Customers should enter their complete delivery information carefully and review the address shown in the order confirmation. If an address is incomplete or cannot be serviced by the selected carrier, additional information may be required before the shipment can proceed.

Any shipping option displayed at checkout represents the shipping service available for that particular order and destination.

13. Shipping Communication

Customers should retain their order confirmation and shipping information until the order has been successfully delivered. These details can help our support team locate the order and investigate shipping questions.

When contacting us about a shipment, please provide your order number, recipient name, shipping address, and tracking number when available. Providing complete information allows our team to review the shipment more efficiently.

14. Important Delivery Considerations

While Modernacloth works to maintain consistent fulfillment and shipping practices, the final delivery stage is performed by an independent carrier. Carrier delays can occur for reasons outside our direct control.

• Severe weather or natural events may affect transportation schedules.
• High-volume periods may increase carrier processing times.
• Incorrect or incomplete addresses may cause delivery interruptions.
• Carrier scanning information may take time to update after dispatch.
• Remote or difficult-to-access destinations may require additional transit time.
• Carrier holidays and operational disruptions can affect estimated delivery dates.
• Delivery estimates are not guaranteed unless a specific guaranteed service is expressly stated.

These circumstances do not automatically indicate a problem with the fulfillment of an order. Customers can use the available tracking information to monitor the shipment and contact our support team when additional assistance is needed.

15. Contact Modernacloth

If you have questions about shipping, tracking, delivery status, address information, or an order that has not arrived as expected, our customer support team is available to assist.